Professional Services

Professional Services Approach and Methodology

Our approach is based on identifying key collaborative business processes and guiding our clients through the challenges of cultural, technical and process improvement associated with emerging opportunities and innovations.

Our team includes experts in the fields of process innovation, collaborative best practices, artificial intelligence, data science, transformation management, knowledge management, prototyping and organizational effectiveness. We use a method designed to ensure the success, buy-in and ownership of the solution by our clients.

Our technological expertise ranges from full-stack development, data analytics, cloud, machine learning, infrastructure architecture, data modeling, IOT, blockchain, cognitive technologies, mobile applications, and augmented human interface systems.

Although technology agnostic, we partner primarily with Arrow and IBM for its Cloud & Watson Platform and UX/IX Methods.

The Darwin Ecosystem Method

The method is a structured framework for the delivery of consulting services, with a focus on workgroup dynamics. It contains consistent approaches and techniques that enable the provision of rapid and impactful solutions to our clients.

There are five key elements of our Darwin Ecosystem Method:

  1. Innovation Impact

  2. Agile Development

  3. Solution Deployment

  4. Resilience Management

  5. Project Management.

Our Darwin Ecosystem Method is flexible since it is a set of tools which can be used for any client engagement, large or small, and it is able to:

  • bring awareness of disruptive computing innovations and “best practices” from industry leaders

  • focus on the rapid realization of business value

  • support the provision of a full spectrum of services, from opportunity identification through to solution delivery

  • address the management of organizational change required for the successful implementation of new practices driven by technology

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1 Innovation Impact

This element tackles information process reengineering in the context of introducing a solution that addresses your needs to improve the value proposition related to awareness, discovery, and/or innovative solutions for your organization. We define Innovation Impact as rethinking and redesigning business processes and/or customer-facing solutions to achieve breakthrough improvements with enabling technology. It includes topics such as:

  • refinement of the targeted value proposition

  • stakeholders identification buy-in, and workshop facilitation

  • process oriented thinking readiness; incorporating the aspects of technology, processes and team into the solution

  • modeling and assessing current processes with the value proposition as the key target

  • breakthrough design to ensure adoption and effective implementation

  • effective use of technology to enable information consumption, communication, interaction and analytic process improvement

  • successful process implementation and its measurements

  • initial project engagement framework and risk assessment with value proposition preliminary validation

2 Agile Development

Agile Development is defined as jointly building business solutions with our client. It includes concepts such as combined project teams, structured evolutionary development, and managing risk through the user experience life-cycles and baseline measurements.

Objectives include:

  • accelerate the learning curve

  • deliver maximum business and technical value quickly

  • ensure smooth solution deployment

  • ensure maximum skills transfer

The concept of Agile Iterative Prototyping is presented using the 80/20 rule (presenting 80% of a solution early has more business value than 100% six months later). The team building session topics include:

  • prototype planning

  • building the right team for Agile Development

  • keeping the “structure” in Agile Iterative Prototyping

  • successful risk management

  • issues of project scale

 

3 Solution Deployment

This element describes a process to establish a scalable technical infrastructure to support the implementation of business solutions. This component uses our knowledge to present experience-based metrics for deployment planning.

Key concepts presented here include “Think big, start small”, synchronized deployment, sustainable operation and support structure.

Objectives of an effective deployment should be:

  • deploy enterprise-wide global systems efficiently and cost-effectively

  • deliver business value early and often

  • leverage existing investment, while creating and deploying new solutions

  • create sustainable operational and support structures

  • position IT for possibility of “reinventing itself” and for providing additional service such as cloud computing

The method addresses topics relating to planning issues, architectural issues, operations and support considerations. It provides tools to enable up-front planning in each technical focus area, enable alignment with business needs analysis.

Darwin Ecosystem’s operating principle is “If you do it right, you’ll save money. Start wrong and there’ll be expensive fixes needed.”

4 Resilience Management

Resilience Management aims at enabling the rapid, effective, and positive implementation of change. The intention is to enable the acceptance and success of new business systems by managing the people aspects of change. Concepts presented include a constant focus on “people issues”, and skills transfer at all levels. Key messages are that change must be planned and facilitated, people issues must be actively managed, and client management understands they have a specific role to perform – you can’t just let change happen.

Typical awareness and innovative solution transformation issues are discussed:

  • overcoming the challenges of sharing and interpreting data

  • accepting that unstructured information is not perfect

  • reduction of the chasm in grasping complex analytics as a requirement to understand Big Data value and insight

  • preventing clashes with incompatible corporate cultures

  • individuals are now responsible for getting the information they need

Other aspects covered include measurements and incentives and selection of (client) team members. The following critical success factors are emphasized:

  • insist on active, continuous client participation

  • the need for total management commitment

  • exploit every opportunity to communicate

5 Project Management

This element is not only a project management methodology. Project management today needs to be stated as making money, or going out of business by managing the inherent conflicts of time and money.

Objectives of this module are:

  • achieve the client’s engagement objectives

  • ensure client satisfaction

  • contribute to relationship growth and management

  • maximize quality of consulting services

  • assure engagement profitability

  • allow more effective business management

This element focuses on deliverables, joint empowered project teams, and the art (leadership versus management, consult to agreement, etc.) and science (cost containment, the 80/20 rule, etc.).

We use proven tools to conduct every aspect of Project Management, which include:

  • deliverables and quality assurance

  • project status reporting

  • minutes of meetings

  • discussions

  • accountabilities and deadlines

  • metrics by deliverable

  • change management

  • using Web-based project management tools

6 The Wrap-up

Our Professional Services define the benefits of our Darwin Ecosystem Method by:

  • using specific tools and techniques to support each Project Management phase

  • increasing business opportunities

  • providing a tried and tested method for developing and deploying awareness and Big Data computing solutions

  • providing a consistent approach to awareness, disruptive innovation, data analytic computing engagements engagements

  • being result oriented

Contact us to get started >>
+1 (800) 214-6674
3626 N. Hall Street, Suite 615
Dallas, TX 75219, USA
a Watson & Cloud Platform IBM Business Partner
@2019 Darwin Ecosystem LLC
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